Guwahati: Revolutionary WhatsApp Helpline Transforming Healthcare

In an ambitious move to enhance patient care and streamline the resolution of complaints, the Gauhati Medical College and Hospital (GMCH) in Guwahati has launched dedicated WhatsApp helplines. This initiative is set to create a ripple of positive changes in the way people connect with healthcare services at GMCH.

A New Era of Patient Care

Patients and their families can now reach out effortlessly through WhatsApp at 6900476006, enabling them to register grievances or provide feedback on various aspects of the hospital services, including diagnostic facilities and medical procedures. This step signifies a leap towards enhanced communication between the hospital and its patients.

Employee Engagement Channel

To ensure holistic transparency and responsiveness, GMCH hasn’t stopped at just patient care. Employees and staff of GMCH have their own dedicated line at 6900476161 to communicate internally or raise any concerns they might face. This two-pronged approach shows GMCH’s commitment to serving both patients and staff with efficacy.

Monitored and Responsive

This innovative service is underpinned by a robust monitoring system. According to an order from the Superintendent’s Office, all grievances communicated via these WhatsApp channels will be tracked meticulously and addressed with urgency. The Sentinel - of this Land, for its People reports that the Deputy Superintendent will be on-call ²⁴⁄₇ to facilitate timely action.

Building Trust and Transparency

Authorities at the hospital are optimistic that this initiative will cultivate a more transparent and accountable healthcare environment. By empowering individuals to voice their concerns easily and get assured responses, GMCH hopes to build trust and foster a culture of open communication.

A Step Towards the Future

With the launch of these helplines, GMCH has not only embraced modern technology but also shown foresight in the evolution of patient care frameworks. This initiative not only promises immediate benefits but also sets a precedent for similar institutions across the country.

By integrating this technology into their daily operations, GMCH sets a compelling example of how hospitals can utilize digital tools to enhance service delivery and patient satisfaction. As stated in The Sentinel - of this Land, for its People, this is a significant stride in modernizing India’s healthcare system.