Revolutionizing Civic Services: Bhubaneswar Unveils WhatsApp Chatbot!
In a groundbreaking move to enhance civic engagement and streamline access to municipal services, the city of Bhubaneswar has introduced an innovative WhatsApp chatbot, marking a significant step in the state’s digital governance journey.
Celebrating Local Self Governance
Launched on the State-wide observance of Local Self Governance Day by Odisha Chief Minister Mohan Charan Majhi, the WhatsApp BOT stands as a testament to Bhubaneswar’s commitment to embracing technological advancements for better service delivery.
An Array of Services at Fingertips
With just a message saying “Hi” to the dedicated number, citizens can access 20 essential Bhubaneswar Municipal Corporation (BMC) services. These include property tax inquiries, trade license registrations, sanitation requests, and much more, without the need to step foot in the municipal office.
A Multilingual, AI-Powered Assistant
Designed to cater to a diverse population, this chatbot supports English, Odia, and Hindi, ensuring broad accessibility. The AI-driven feature, “Chat with Us,” further assists residents in navigating civic information, ward details, and official contacts effortlessly.
Unifying Technology and Governance
According to Sambad English, BMC officials highlight how the platform integrates various applications through conversational AI, presenting citizens with a single, seamless interface to enhance their interaction with civic services.
Bridging the Gap with Technology
This initiative not only represents a digital leap for Bhubaneswar but also symbolizes a bridge between the government and its people, providing a convenient, efficient, and modern approach to public service.
With this innovative tool at their disposal, the residents of Bhubaneswar are poised to experience a new era of accessibility and efficiency in municipal services. Join them in this digital transition and explore the potential that lies in the union of technology and governance.
